Thank you for taking the time to review our policies. At Winding Pines Laser Engraving, we are committed to transparency to ensure that your experience with us is exceptional.

Ordering: Payment is required at the time of the order to commence work on your order. However, production will only begin once the mock-up is approved.

Cancellations: We can only accept order cancellations if payment has not been completed. After payment, the order will be fulfilled as originally approved.

Returns/Refunds: - Due to the nature of our business, we do not accept returns. This policy includes errors on orders that were approved in the mock-up but noticed after production began. No refunds will be issued as payment would have been made prior to production.

- Items purchased at an event are also non-returnable. Once they are paid for and in your possession, we will not be responsible for damage or accept a return. We thoroughly inspect our items and do not sell unusable items. If we sell an item at a discounted price due to its flaws, we will disclose them upfront at the time of purchase.

Payment: We accept PayPal through our website. At in-person events, we accept Venmo, PayPal, cash, and credit cards. ( not sure what type of payment system I currently have on the website, so that might change)